Frequently Asked
Questions

This is a difficult question to answer, because it really depends on the individual and their particular condition. If you are just going to relax, you may only need once per month. If you were in an accident, you may need more therapy in the beginning, and less as your pain decreases. After treating you, your therapist can give you a guideline as to how often they think you should come. It ultimately depends on your pain level, time commitment, finances, insurance coverage, and healing time will affect your decision.

You can wear as much or as little clothing as you wish. Whatever makes you feel the most comfortable. You will be covered by a sheet and blanket at all times. The only area uncovered is the area we are working on. Most people wear their underwear, some prefer to wear nothing, some women leave their bra on, some people bring shorts, others are fully clothed. We would rather have you fully clothed and comfortable than totally unclothed and nervous. Generally, lotion or oil is applied to the skin to allow the therapist's hands to work on the area being treated. This is why removal of clothing is suggested.

Very often, first time clients come in and tell us they are nervous. This is normal for any new experience! Part of any massage, even if it is therapeutic, is to help the client to relax. Communicate with your therapist any concerns you may have.

Call the 800 number on the back of your insurance card and ask your insurance company if you have massage benefits. Question to ask them are:

• How much coverage do you have, if any?

• Is there a deductible? Is it per calendar year (January-December)?

• Do they cover a certain amount per year?

• Is a medical doctor's prescription/referral required?

• Do you have a copay amount or co-insurance?

Yes, LSMT needs a referral/prescription with a diagnosis code from your doctor or chiropractor to bill medical insurance, PIP or L & I.

Check with your insurance agent to confirm that you have Personal Injury Protection Coverage (PIP). If you do, your insurance should pay for massage therapy treatments. Just bring in the following information:

• Adjuster name, address, phone number

• Policy and Claim number

• Referral/Prescription, date of accident

We accept the following insurances, including: Regence, Premera, Aetna, Uniform Medical, First Choice, and Kaiser. Please call to check scheduling availability. We also accept L&I Claims (work injury) and PIP (Personal Injury Protection) insurance claims (not 3rd party).

​

We do NOT accept: United Health Care, Apple Health, Tricare or Cigna.

No, not all therapists are contracted with each insurance, so your insurance type will determine which therapists you can schedule with. Call your insurance to verify which therapists are in-network for you.

Lake Stevens Massage Therapy Cancellation Policy: You must call or email at least 24 hours prior to your scheduled appointment time if you need to cancel or reschedule an appointment. If you cancel with less than 24-hour’s notice, you will be charged the regular rate of your massage for the missed appointment. If you don't show up or call within 15 minutes after the start of your appointment, it will be considered a no-show/cancellation. If you cancel with less than 24 hours but somebody else fills the spot we had reserved, your cancellation fee is waived.

To ensure an efficient booking process, we require a valid credit or debit card on file for all appointments. This information will only be used in the event of a late cancellation or no-show, as outlined in our cancellation policy.