Employee Handbook & Forms

If for any reason, not coming to work, showing up late, rescheduling clients, and not being available for scheduled appointment times is unacceptable. If you need to make arrangements to change your schedule, not come into work, or if you have another conflict(s) with your schedule, you need to contact the Front Office Manager immediately!

• You must be available to work on the appointment(s) you are scheduled for.

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• Do not schedule more appointments than you are willing to work.

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• Changing appointment times, and rescheduling appointments is unacceptable and repeat offenders will loose scheduling priority.

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• If for any reason you need to change or alter your regular schedule in any way, pre-approval from the Business Manager is required. We must make sure we always have enough appointments available to meet the needs of our clients.

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• A continual change and/or cancellation of your schedule will result in the loss of your scheduling priority and possibly your employment with Lake Stevens Massage Therapy.

CLEAN UP AFTER YOURSELF! Lake Stevens Massage Therapy does not have a cleaning service. It is no one’s responsibility but yours to clean up after yourself, take the time and effort to clean up after yourself, and return things to their proper place. Our facility is too small to have things out of their proper storage area.

• Cleaning supplies can be found in the laundry room. Everyone is welcome to use these. If we are running low or something needs to be replaced, let the Front Office Manager know.

Lake Stevens Massage Therapy is a professional business, and it is important that everyone dresses tastefully and professionally. If you have questions or concerns about a specific piece of clothing and its appropriateness, please speak with a manager before wearing it.

Unacceptable office attire:

• Short skirts-above the knee

• Short shorts

• Cleavage-revealing shirts

• Low-rise pants/shorts/skirts that may expose your backside

• Exercise/workout clothing

• Shirts with logos, sayings or pictures that others may find offensive, crude or inappropriate

Casual Friday

• Jeans are acceptable on these days ONLY

• Remember you are still adhering to the above-mentioned Dress Code Requirements

• Remember, our goal is to make our clients feel as comfortable as possible, make sure your clothing choices are appropriate, and will not make your client feel uncomfortable around you.

Things to Remember…

• Shoes must be worn at all times, unless you are in one of the massage therapy rooms

• DO NOT wear overpowering or offensively smelling perfumes, lotions, oils, etc. that may cause your clients adverse allergic reactions

Lake Stevens Massage Therapy is a treatment facility, and its atmosphere needs to be one where our clients feel relaxed, comfortable, and safe. Inappropriate comments, gestures and conversations are unacceptable. Continued violations could result in the termination of your contract with Lake Stevens Massage Therapy.

• Keep voices quiet while in the office, laundry room, front office and hallway

• DO NOT bring your personal issues to work, our clients DO NOT need to hear about our problems, they are here to relax, in a comfortable and QUIET environment

• NO GOSSIP-KEEP YOUR COMMENTS TO YOURSELF!!!!

• DO NOT eat at the front desk.

• DO NOT take personal calls in the front lobby or hallway.

• Keep your temper in check, if you have a problem, deal with it in a location where you will not be overheard by our clients

• If you encounter a situation where you feel you are being harassed, abused, or treated unfairly in any way, contact the Office Manager immediately, and the situation will be resolved.

• Have the common courtesy to treat your fellow therapists, office staff and managers with the respect that we all deserve. If you have a problem, speak to the Office Manager and it will be resolved promptly.

• Talking about clients with other clients or any other person not pertinent to the care of that person is inappropriate and a violation of the Patient Confidentiality Act, and will be handled swiftly, possibly resulting in the termination of your contract with Lake Stevens Massage Therapy.

• Any and all  complaints from clients of inappropriate comments, gestures, behaviors, and or suggestions from a therapist, manager or office staff will be handled by the Office Manager(s) and or Operations Manager swiftly.

All requests for vacations, leave of absence, maternity leave or termination of contract should be given to Lake Stevens Massage Therapy in written form.

Vacations

• All vacations are to be approved by the Business Manager; there will be no more than three therapists at any one time on vacation. We must have appointments available to serve the needs of our clients.

Leave of Absence

• If you need to request a leave of absence from your contract with Lake Stevens Massage Therapy, your room status and scheduling status will be maintained for 6 weeks. If you must have an extended leave of absence, your room status and scheduling status will not be guaranteed upon your return to Lake Stevens Massage Therapy.

Family and Medical Leave

• Lake Stevens Massage Therapy will comply with applicable law with respect to any requests for family or medical leave.

Military Leave

• In accordance with applicable law, Lake Stevens Massage Therapy will provide military leave of absence and reinstatement for qualifying employees.

Jury Duty

• Notify Lake Stevens Massage Therapy if you are summoned for jury duty. Time off from work will be granted as necessary in compliance with applicable law.

Termination of Contract

• Upon either voluntary or involuntary termination of contract with Lake Stevens Massage Therapy any and all charts, intake forms, LSMT equipment and LSMT client information is to remain at the Lake Stevens Massage Therapy facility.

• Regardless of the shift being worked, all employees are required to take a thirty (30) minute lunch break.  The lunch break is for 30 minutes. Schedules may vary from employee to employee based on work schedule and from one department to another. It is the responsibility of your immediate supervisor to establish your lunch break schedule.

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• It is in the best interest of our employees and of Lake Stevens Massage Therapy to provide a break from work several times throughout the workday. Typically, you will receive two refreshment breaks, one before and one after the lunch break. Schedules may vary from employee to employee based on work schedule and from one department to another. It is the responsibility of your immediate supervisor to establish your break schedule.

Lake Stevens Massage Therapy recognizes that domestic violence can have an adverse impact on employees' job performance and may also impact co-workers’ performance. Lake Stevens Massage Therapy will assist employees affected by domestic violence, both the victim and the abuser, within reasonable guidelines and consistent with applicable law. Information will remain confidential as long as the safety of others is not at risk.

• Lake Stevens Massage Therapy’s objective is to provide a working environment free from discrimination and conduct commonly referred to as sexual harassment.

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• The E.E.O.C. (Equal Employment Opportunity Commission) has provided a broad definition of sexual harassment. It is general in nature and may not always be clear when evaluating everyday situations.

  • “Unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature constitute sexual harassment when

    • submission to such conduct is made either explicitly or implicitly a term or condition of an individual’s employment,

    • submission to or rejection of such conduct by an individual is used as a basis for employment decisions affecting such individual, or

    • such conduct has the purpose or effect of unreasonably interfering with an individual’s work performance or creating an intimidating, hostile, or offensive working environment.”

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• Sexual harassment refers to behavior inappropriate in the workplace because it is offensive, unwelcome behavior which would not occur but for the sex of the offended person. Both sexual harassment and accusations of sexual harassment are disruptive to the work environment.

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• If you or a co-worker experiences what you believe to be sexual harassment or accusations of sexual harassment, ask the offending person to stop and report it promptly to Lake Stevens Massage Therapy management.  Document the incident in writing and submit a signed copy of the report to Lake Stevens Massage Therapy Management.  Lake Stevens Massage Therapy will investigate any employee, regardless of job position, when such allegations are made. Based on available information, Lake Stevens Massage Therapy will take appropriate action and communicate on a need-to-know basis.

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• Appropriate disciplinary action, up to and including termination, will be taken against any individual for sexual harassment charges determined to be valid.

You are entitled to accrue paid sick leave on your first date of employment. This leave will accrue at one (1) hour of paid sick leave for every 40 hours you work.

You may use this accrued paid sick leave for the following reasons (as outlined at RCW 49.46.210(1)(b) and (c)):

• To care for yourself or a family member;

• When you or a family member is the victim of sexual assault, domestic violence, or stalking, and

• In the event our business or your child’s school or place of care is closed by order of a public official for any health-related reason.

Company Name: Lake Stevens Massage Therapy

The accrual year is: January to December

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Accrued, unused paid sick leave balances of 40 hours or less will be carried over to the following year.

Accrued unused paid sick leave, over 52 hours will be forfeited.

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You are entitled to use accrued paid sick leave beginning 90 calendar days after the start of your employment.

Retaliation against you by Lake Stevens Massage for using paid sick leave for authorized purposes or exercising any rights under the Minimum Wage Act (chapter 49.46 RCW) is prohibited.

Front Office Manager: Sarah Rivera

The responsibilities of the Front Office Managers are as follows:

• Maintain the quality of service to our clients

• Assist in hiring new massage therapists and office staff

• Create specials and discounts

• Handle all complaints, questions, or concerns from clients

Operations Manager: Shannon Hudson

The responsibilities of the Operations Manager are as follows:

• Maintain the day-to-day operations of LSMT when Joyce Marsh is absent

Owner/Business Manager: Joyce Marsh

The responsibilities of the Owner are as follows:

• Approve ALL schedule changes, vacations, and leave of absence requests

• Hire new massage therapists and office staff

•  Handle all complaints, questions, or concerns from both clients and massage therapists

• Enforce the Policy and Procedures Manual

• Bookkeeper

• Maintain the financial stability of Lake Stevens Massage Therapy

• Payroll and any payroll-related questions

* If at any given time when one or more of the above-mentioned managers is unavailable, duty responsibilities fall to the person(s) available at the time.

**The Lake Stevens Massage Therapy Policy and Procedures Manual of August 2024 is the newest and most accurate set of policies and procedures for Lake Stevens Massage Therapy, and it supersedes any and all previous policies, procedures, rules, and or regulations.